I was watching my favorite show Game of
Lady: “Hello? Airtel customer care? My
Lady: “Oh! I’m sorry…”
and I hang up the mobile. 3 seconds later, it rings again. It’s the same lady.
Lady: “Hello? Airtel? My Sim is not working…”
Me: “Ma’am, the number you are dialing is the wrong number!”, and hang up the phone.
I returned to the Game of
I realized that this lady was not going to let me watch the show unless someone listened to her complaint.
Me: Welcome to Airtel automated complaint booking service. To continue in English, press one.”
The lady had actually pressed the ‘1’ on her dial pad. Interesting. I thought I’d have some fun.
Me: “To register a complaint, please press the last 4 digits of your Driving License number
I can hear the lady furiously searching for her bag looking for her Driving License. After a while
She had actually found it pretty fast.
Me: “Because of all the SPAM we have been receiving, we will now perform a check to see if you are human. Please enter the result of 40 multiplied by 7 divided by 8”
I can hear the lady shouting out to someone in the background.
Lady: “Rahul, quick! What is 40 times 7 by 8?”
Rahul: “What? Why do you need that?”
Lady: “I’m registering a complaint for our dead Airtel sim card”
Rahul (sounds confused): “But why would you need to solve maths problems…”
Lady: “JUST ANSWER THE DAMN QUESTION”
Rahul : “err..it’s…aaaa…….35…”
The lady actually enters 3-5 on the dial pad.
Me: “Your complaint has been registered. Thank you for contacting Airtel, you will receive a call back
The lady sounds pleased. I can hear her speaking to ” Rahul “
Lady: “I like Airtel. They have such a high tech system. They didn’t even have to ask me for the number of our Sim card that is dead. Cool!
I laughed so